Privacy Policy

1. Introduction

ji16 ("ji16," "we," "us," or "our") operates an online gaming platform accessible at https://ji16.net and through the ji16 mobile application (collectively, the "Platform"). In the course of providing our services to players in the Philippines, ji16 collects and processes certain personal data about you.

This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the measures we take to keep it secure. This Policy also explains the rights available to you as a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and how you may exercise those rights.

This Policy forms part of the ji16 Terms & Conditions and should be read alongside them. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, ji16 acts as the personal information controller in respect of the personal data collected through the Platform. This means ji16 determines the purposes and means of processing your personal data.

If you have any questions or concerns about how ji16 handles your personal data, or if you wish to exercise any of your rights as a data subject, please contact our Data Protection Officer through the support channels described in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a ji16 account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, and postal code);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to verify your identity, ji16 may request:

• Government-issued identification (e.g., Philippine National ID, passport, driver's license, SSS/GSIS card, PhilHealth ID, or voter's ID);
• Proof of address (e.g., utility bill, bank statement, or barangay certificate issued within the last three months);
• Proof of payment method (e.g., screenshot of GCash or PayMaya account showing your registered name).

3.3 Financial and Transaction Data

ji16 collects records of all financial transactions conducted through your account, including:

• Deposit amounts, dates, and payment methods used;
• Withdrawal requests, amounts, and processing status;
• Bonus credits and wagering activity;
• Account balance history.

ji16 does not store full payment card numbers or complete GCash/PayMaya account credentials. Payment processing is handled by our third-party payment service providers, who maintain their own security standards.

3.4 Gaming Activity Data

We collect detailed records of your gaming activity on ji16, including games played, wager amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used to operate the Platform, detect fraud, and support responsible gaming initiatives.

3.5 Technical and Device Data

When you access ji16, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Pages visited and features used within the Platform;
• Referral source (how you arrived at ji16).

3.6 Communications Data

If you contact ji16 support via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and our responses, for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

ji16 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings;
• Automatically — through cookies, log files, and similar tracking technologies when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors, and fraud prevention services, where necessary to verify your identity or process transactions.

5. How We Use Your Personal Data

ji16 uses the personal data we collect for the following purposes:

• Account management — to create, maintain, and administer your ji16 account;
• Identity verification — to verify your age (21+), identity, and eligibility to use the Platform in compliance with Philippine regulations;
• Transaction processing — to process deposits, withdrawals, and bonus credits accurately and securely;
• Game operation — to deliver the games and services available on ji16 and to maintain accurate game records;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Regulatory compliance — to fulfill our obligations under applicable Philippine law, including anti-money laundering and data privacy legislation;
• Customer support — to respond to your inquiries, resolve disputes, and provide assistance;
• Responsible gaming — to monitor gaming patterns and apply responsible gaming tools where appropriate, in accordance with our Responsible Gaming policy;
• Platform improvement — to analyze usage patterns and improve the functionality, performance, and user experience of the ji16 Platform;
• Communications — to send you account-related notifications, security alerts, and promotional communications where you have consented to receive them.

6. Legal Basis for Processing

ji16 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform the contract between you and ji16, including operating your account, processing transactions, and delivering gaming services;
• Legal obligation — processing is required to comply with applicable Philippine law, including anti-money laundering regulations, tax obligations, and data privacy legislation;
• Legitimate interests — processing is necessary for ji16's legitimate interests in fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your rights and interests;
• Consent — where ji16 relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time by contacting our support team or updating your account notification preferences.

7. Data Sharing and Disclosure

7.1 Service Providers

ji16 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank partner gateways), identity verification providers, cloud hosting services, and customer support platform providers. All service providers are contractually required to process personal data only on ji16's instructions and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

ji16 may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or safety of ji16 or others, or investigate suspected fraud or illegal activity.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ji16's business, your personal data may be transferred to the relevant successor entity. ji16 will notify affected players of any such transfer and the privacy practices of the successor entity in advance where practicable.

7.4 No Sale of Personal Data

ji16 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not a product on ji16.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. ji16 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your login session, and improve your experience.

8.2 Types of Cookies We Use

• Essential cookies — required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of essential cookies without ceasing to use the Platform.
• Performance cookies — used to collect anonymized data about how players use ji16, such as which games are most popular and where errors occur. This data helps us improve the Platform.
• Preference cookies — used to remember your settings and preferences, such as language selection and display options.

ji16 does not use third-party advertising or behavioral tracking cookies. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may affect your ability to use the Platform.

9. Data Security

ji16 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ji16 Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Two-factor authentication options for player accounts;
• Monitoring systems to detect and respond to suspicious activity in real time.

While ji16 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ji16 account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Data Retention

ji16 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and transaction data — retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments;
• KYC documents — retained for a minimum of five (5) years following the end of the business relationship;
• Support communications — retained for two (2) years from the date of the communication, unless a longer period is required for dispute resolution;
• Technical and device data — retained for up to twelve (12) months from collection, after which it is anonymized or deleted.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ji16 will securely delete or anonymize it.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ji16:

• Right to be informed — you have the right to be informed about how ji16 collects and processes your personal data, as set out in this Policy;
• Right of access — you may request a copy of the personal data ji16 holds about you, along with information about how it is processed;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ji16's legal retention obligations;
• Right to object — you may object to the processing of your personal data where ji16 relies on legitimate interests as the legal basis, or where processing is for direct marketing purposes;
• Right to data portability — you may request that ji16 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — if you believe ji16 has not handled your personal data in accordance with the DPA, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact ji16 through the support channels described in Section 15. ji16 will respond to all valid data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

12. Children's Privacy

The ji16 Platform is strictly intended for individuals who are 21 years of age or older. ji16 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on ji16, please contact our support team immediately.

13. Third-Party Links

The ji16 Platform does not contain links to third-party websites or services. This Policy applies solely to personal data collected and processed by ji16 through the Platform. ji16 is not responsible for the privacy practices of any third-party payment processors or service providers you interact with independently outside the Platform.

14. Changes to This Privacy Policy

ji16 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, ji16 will publish the updated Policy on the Platform with a revised "Last Updated" date. Where practicable, we may also notify registered players of significant changes via email or in-platform notification.

Your continued use of the ji16 Platform after the publication of any amended Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how ji16 protects your personal data.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ji16, please contact our Data Protection Officer through the live chat support function available inside the ji16 Lobby. Our support team is available 24 hours a day, 7 days a week.

You may also reach our Data Protection Officer by email. Our privacy contact address is: [email protected] — please note this address is provided for reference only and is not a clickable link.

When submitting a data subject request, please include your registered email address, account username, and a clear description of your request so we can assist you efficiently.